Refund policy

At Domelix, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the policy below to understand our return and refund process.

Return Eligibility

We accept returns within 30 business days from the date your order is delivered.

To be eligible for a return, your item must meet all of the following conditions:

Be in its original, unused condition.
Be returned with the original packaging, protective materials, accessories, manuals, and any complimentary items included with the order.
Have all original tags, labels, and stickers attached.
Be approved for return by our support team before being sent back.
Include an uncut unboxing video that clearly shows the product and the issue if you are reporting a damaged, defective, incorrect, or otherwise problematic item.

Failure to provide the required uncut unboxing video for claims involving product issues may result in the claim being declined.

Items That Cannot Be Returned

The following items are not eligible for return:

Products that have been used, worn, washed, or damaged after delivery.
Items with original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without accessories, manuals, free gifts, or other components originally included.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance items, final sale items, or products marked as Non-Returnable, unless they arrive defective, damaged, or incorrect.
Gift cards.
Digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the 30-business-day return period.
Products returned with missing parts or components.
Items returned without prior return authorization, where applicable.
How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@domelix.shop

Please include:

Your order number.
A description of the issue or reason for the return.
Clear photos of the item, if applicable.
The required uncut unboxing video for claims involving damaged, defective, missing, or incorrect items.

Once your request has been reviewed and approved, we will provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise required by applicable law.

We recommend using a shipping service that provides tracking, as Domelix is not responsible for returned packages that are lost or damaged during transit.

Return Address

Domelix
171 W 230th St
Bronx, NY 10463
United States

Please do not send returns without first receiving return instructions from our support team.

Refunds

After your returned item is received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

To help us investigate and resolve the issue promptly, you must provide:

Your order number.
Clear photographs of the product and packaging.
An uncut unboxing video clearly showing the package being opened and the issue with the item.

Once reviewed, we will determine the appropriate resolution based on the circumstances.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Domelix
Email: support@domelix.shop
Phone: +1 585-632-9854

Customer support is available 24/7 through email.