Privacy policy
At Domelix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information
Depending on how you interact with our store, we may collect:
Name
Billing and shipping address
Email address
Phone number
Payment information required to complete your purchase
Order history
Any information you provide when contacting customer support
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on our website
Referring website
Cookie and similar tracking data
How We Use Your Information
We use your information to:
Process and fulfill orders.
Process payments.
Provide customer support.
Communicate with you regarding your orders.
Improve our website, products, and services.
Detect and prevent fraud or unauthorized activity.
Comply with applicable legal obligations.
Send promotional emails when permitted by applicable law or when you have chosen to receive marketing communications.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to help improve your browsing experience.
Cookies may be used to:
Keep your shopping cart active.
Remember your preferences.
Improve website performance.
Analyze website traffic.
Support marketing and advertising activities.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
Analytics and Advertising
We use Google Analytics to better understand how visitors use our website and improve the customer experience.
We also use Meta Pixel to measure advertising performance, understand customer interactions, and deliver more relevant advertising.
These services may collect information about your interactions with our website in accordance with their own privacy practices.
Email Marketing
If you choose to receive promotional communications or where permitted by applicable law, we may send you emails about new products, promotions, special offers, and store updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Payment Information
Our store is powered by Shopify.
Payments may be processed through Shopify and the payment methods available at checkout, including:
Shop Pay
Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal Wallet
Payment information is processed securely through the applicable payment provider. Domelix does not store your complete payment card information on its own systems.
When We Share Information
We may share your information with trusted service providers only when necessary to operate our business, including:
Shopify
Payment processing providers
Shipping and delivery carriers
Website analytics providers
Marketing service providers
We may also disclose information when required to comply with applicable laws, legal processes, or to protect our rights and prevent fraud.
We do not sell your personal information.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we work to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
Complete your orders.
Provide customer support.
Meet legal, tax, accounting, and business requirements.
Resolve disputes and enforce our policies.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Your Choices
You may:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where permitted by applicable law.
Opt out of receiving marketing emails at any time.
To make a privacy-related request, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices or legal requirements.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Domelix
171 W 230th St
Bronx, NY 10463
United States
Email: support@domelix.shop
Phone: +1 585-632-9854
Customer support is available 24/7 via email.