Shipping policy

At Domelix, we are committed to delivering your order quickly, securely, and with clear communication throughout the shipping process. Please review the information below before placing your order.

Shipping Locations

We currently ship only within the United States. At this time, we do not offer international shipping.

Order Processing

  • Processing Time: 1–3 business days

  • Orders are processed Monday through Friday, excluding holidays.

  • Orders placed after the daily order cutoff time will begin processing on the next business day.

Daily Order Cutoff Time

5:00 PM (New York Time)

Orders submitted before the cutoff time are forwarded for processing as soon as possible.

Shipping Method and Delivery Time

  • Shipping Method: Standard Shipping

  • Shipping Cost: Free on all orders

  • Estimated Delivery Time: 5–11 business days after your order has been processed.

Delivery estimates are provided as a general guideline and begin once your order has been shipped.

Shipping Carriers

To provide reliable delivery service, we may ship orders using one of the following carriers:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other reputable delivery partners, when appropriate

The carrier selected for your order will depend on the destination, package size, and operational requirements.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if available. Tracking updates may take a short period to appear after the carrier receives the package.

Delivery Information

Please ensure that your shipping address is complete and accurate before submitting your order. Domelix is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

If a package is returned because of an incorrect address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

Shipping Delays

Although we work to meet the estimated delivery times, shipping delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier operational delays

  • Peak shipping seasons

  • Natural disasters

  • Other unforeseen events affecting transportation

If your shipment is significantly delayed, please contact our support team and we will assist you in checking the status of your order.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible so we can work with the shipping carrier to investigate the issue.

For claims involving damaged items, customers may be asked to provide clear photographs and an uncut unboxing video showing the package, product, and the issue upon opening. This documentation helps us review and process shipping-related claims efficiently.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Domelix
171 W 230th St
Bronx, NY 10463
United States

Email: support@domelix.shop (24/7 support)

Phone: +1 585-632-9854