FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship orders within the United States only.

2. How much does shipping cost?

We offer free standard shipping on all orders.

3. How long does it take to process an order?

Orders are typically processed within 1–3 business days after payment has been successfully received.

4. How long does delivery take?

After processing, standard delivery typically takes 5–11 business days.

Delivery times are estimates and may vary due to carrier operations or other unforeseen circumstances.

5. Which shipping carriers do you use?

Depending on the destination and logistics requirements, orders may be shipped using one of the following carriers:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other reputable delivery partners

6. What is your daily order cutoff time?

Our daily order cutoff time is 5:00 PM (New York Time).

Orders placed after the cutoff time will begin processing on the next business day.

7. What payment methods do you accept?

We accept the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal Wallet

8. Which currency do you accept?

All prices and payments are processed in United States Dollars (USD $).

9. What is your return period?

Eligible items may be returned within 30 business days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.

10. Who pays for return shipping?

Unless otherwise required by law or stated in our Return & Refund Policy, customers are responsible for return shipping costs.

11. Are all products eligible for return?

No. Certain items cannot be returned, including products that have been used, damaged after delivery, personalized or made-to-order items, final sale or non-returnable products, gift cards, digital products, and items that do not meet our return requirements.

12. Do I need proof when reporting a damaged or incorrect item?

Yes. To help us review your request, we require an uncut unboxing video that clearly shows the package, the product, and the issue being reported.

13. How are refunds issued?

Approved refunds are issued to the original payment method used for the purchase.

14. How long does a refund take?

Once approved, refunds are typically processed within 5–10 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.

15. How can I contact Domelix?

If you have any questions or need assistance, you can contact us using the information below:

Email: support@domelix.shop

Phone: +1 585-632-9854

Business Address:
Domelix
171 W 230th St
Bronx, NY 10463
United States

Customer Support: Email support is available 24 hours a day, 7 days a week.